Do you thrive on using Emails, your Smartphone, and social media for business communication? Yes, these benefit your business. But when last did you audit your phone system?
When new technology surfaces we tend to forget to update our existing systems. You’re probably an expert at creating online social media marketing content. But can you still capture—and hold—a client’s attention through an ordinary phone line?
Why Phone Systems are Still Relevant
If you think all your clients will send you a mobile message or email, you’re wrong. Some of your clients don’t even attempt using mobile numbers when they’re looking for products or services. Why? Because they assume mobile numbers are private numbers.
These customers want to talk to informed employees. They won’t take a chance that a company owner won’t answer his or her Smartphone.
Are you tapping into this clientele?
In addition, when you advertise a local phone number, your customers know you’re serious about business, because you’ve already established a staffed office.
This is one proof that this technology can’t be deemed outdated yet. The new features modern phone systems have will motivate you further to keep yours updated.
Features that Benefit Your Business
The best communication happens when everybody involved can express themselves accurately. An email can’t do this. You can’t gauge someone’s intention, mood, emotion or emphasis.
Rather book a conference call.
Modern phone systems are designed to allow clear sound and let multiple people participate. Yes, internet versions exist. But they depend on internet connections. Time and again this proves to be a problem.
In these cases, the classic method is still the best.
And what about booking a conference call with a client? They will appreciate that you prioritize them. All involved can talk together to deal with a query or a misunderstanding. This is better than sending emails back and forth.
Mobile Hand Units
When a client contacts you time is of the essence. You can’t let him or her wait for an answer.
Phone systems now have mobile, cordless hand units so you can move around the office or premises while dealing with the inquiry.
As stated your clients won’t always contact you on your mobile device. Make sure your phone system supports the mobility your Smartphone affords you.
I know you don’t always have time to listen to voicemail. You probably catch up on administrative tasks while sitting in a meeting or conference. You can’t listen to recorded messages there.
Modern phone systems transcribe voice messages so you can read them and then email them to you. Now you can stay abreast of queries no matter where you are.
Record Your Calls
How often are you accused by a client? But did you really say what the client infers you did?
Phone systems can record all calls made or received. You can now audit how your employees deal with clients and you have proof of what is said.
This protects both you and your customers.
New Technology Costs Less
Perhaps you put off auditing your phone system because you don’t want to foot the bill. It’s too costly, right?
You’re wrong again.
Certain technology is getting cheaper instead of more expensive. You can get many vital business features incorporated into your phone system without paying more. Even if the cost is higher your functioning will improve, resulting in more profit.
Your business phone number may be the only link a customer has to your company. What will he or she get when contacting you? If you don’t keep your phone system updated as you do your business internet systems, you’re losing clients. Which of these features will you install today?
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